Privacy Policy

1. Who We Are

Prudent Locksmith and Garage Door Services (“we,” “our,” or “us”) is a local locksmith and garage door service operating in Hamilton, ON and surrounding communities, including Burlington, Oakville, Mississauga, Stoney Creek, Ancaster, Dundas, Waterdown, Milton, Brampton. We operate this website at https://www.purdentlocksmith.ca.

Phone: +1 289-556-6322
Email: info@purdentlocksmith.ca

2. Information We Collect

We collect information you provide directly to us when you:

• Call our dispatch line or send us a text message
• Submit a service request or contact form on this website
• Communicate with us via email

This information may include:

• Contact information: your name, phone number, and email address
• Service location: the address or intersection where service is needed
• Service details: descriptions of the issue, property type, and any special instructions
• Device and usage data: IP address, browser type, pages visited, and referring URL — collected automatically via cookies and analytics tools (see Section 5)

We do not collect payment card information directly — any payments processed use third-party secure payment methods.

3. How We Use Your Information

We use the information collected to:

• Dispatch a technician and provide the service you requested
• Confirm your appointment, provide ETAs, and follow up after service
• Respond to questions or concerns you raise
• Improve our website and service offerings using aggregated, anonymized analytics
• Comply with legal obligations under applicable Ontario and Canadian law
• Measure the effectiveness of our advertising (see Section 5)

We will never use your personal information for any purpose unrelated to delivering or improving our locksmith and garage door services without your explicit consent.

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Technicians and dispatchers: We share your name, phone number, and service address with the technician assigned to your job so they can reach you and arrive at the correct location.
• Email service provider (Resend): When you submit a contact form, your details are transmitted via Resend (resend.com) to deliver your request to our inbox. Resend processes this data in accordance with their own privacy policy.
• Legal compliance: We may disclose information if required by law, court order, or government authority in Ontario, Canada.

5. Cookies, Analytics & Advertising

Our website uses the following third-party tools that may place cookies or collect usage data:

Cookie opt-out: You can opt out of interest-based advertising by Google at adssettings.google.com. You can also manage cookies in your browser settings. Note that disabling cookies may affect site functionality.

We do not use cookies for any purpose other than those described above. We do not use tracking cookies to build advertising profiles without your knowledge.

6. Data Retention

We retain your contact and service information for as long as necessary to deliver the service, follow up on open requests, and meet our legal obligations — typically no longer than 24 months from your last interaction with us. Anonymized, aggregated analytics data may be retained indefinitely.

7. Your Rights

As a resident of Ontario, Canada, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention obligations)
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at info@purdentlocksmith.ca or call +1 289-556-6322. We will respond within 30 days.

8. Data Security

We take reasonable administrative and technical precautions to protect your personal information against unauthorized access, loss, or misuse. Our website is served over HTTPS. Contact form submissions are transmitted via encrypted channels. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately at info@purdentlocksmith.ca and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests: